Shipping and tracking

How do I track my order?

Once your order has shipped you will receive an email that will contain a link to track your order. 

How long will it take to get my order ? These are typical times not guaranteed delivery times.

Please refer couriers website for additional terms and conditions.

Australia:

  • Metro Melbourne & Sydney 2-7 business days
  • Metro Canberra & Brisbane 2-7 business days
  • Metro Adelaide 2-7 business days
  • Metro Hobart 3-8 business days
  • Metro Perth, Darwin 3-10 business days
  • Regional VIC, ACT, NSW & QLD 2-9 business days, longer for remote areas
  • Regional SA 2-9 business days, longer for remote areas
  • Regional TAS 3-10 business days, longer for remote areas
  • Regional WA & NT 6-14 business days, longer for remote areas

How much does shipping cost?

  • Orders below $99 will be charged at normal shipping rates calculated at checkout. 
  • Orders that include approved 36P coffee/coffee capsules and are over $99 will receive free standard shipping in Australia. Please note: not all coffee products qualify for free shipping. Free shipping will be calculated automatically for approved products at check out.
  • Non-coffee orders (equipment and accessories) will be charged at normal shipping rates calculated at checkout. 
  • Mixed orders of non-coffee products and 36P coffee will attract shipping charges for the non-coffee products at normal shipping rates. 
  • All orders are shipped via the Australia Post or Couriers Please delivery networks. Orders that qualify for free shipping - the shipping carrier used will be at the discretion of 36P.

Change of mind after shipment and before final delivery

Once an item has shipped from our premises, it is not possible to alter or cancel the order. Please refer our return policy if you would like to return an item after you have received it.

    Delivery without a signature.

    If you select to waive our requirement to collect your signature upon delivery, please provide us with an Authority To Leave your parcel at your address by adding a note to the notes section at check out..

    Under the terms of our shipping if the Courier deems the delivery "Reason: Unsafe to leave", then they will not leave the package.

    36th Parallel does not accept responsibility for any theft of the parcel if you have provided authority to leave as this is not within our control.  If you have selected to waive our requirement to collect your signature upon delivery by providing your authority to leave the parcel without a signature and your parcel is lost during transit, we cannot accept responsibility to replace the item.  Please note that if you choose this option, there will be NO proof of delivery, NO way for us to confirm delivery of your parcel took place and NO refund option for not receiving your order.

    Incorrect Shipping Address

    • If you give us an incorrect address, there may be an additional charge from the courier service to change/redeliver to the correct address.
    • If you have given us an ATL (authority to leave) AND you have given us an incorrect address, NO REFUND will be available if the parcel is not received or is lost by the courier service.

    Refer Carrier websites for more details.

      Do you ship internationally?

      • Sorry, not at this stage.